Remote Support
Service Intro
What is Remote Support
Wouldn’t it be amazing if you could get instant help whenever you face a problem with your computer system? If yes, then remote IT support outsourcing services is what you need! Outsourcing remote IT support services is a smarter way of resolving computer related issues within a quick time. Be it a hardware or software issue, most of these can be sorted remotely using an online platform.
Flatworld Solutions can provide you and your clients with the best-in-class remote IT support services which will resolve IT issues quickly. Our team of call center executives is trained to handle any of the software issues with high efficiency and ease.
Remote Support Services We Offer
Flat world Solutions can give you services of a remote helpdesk, which will function as an efficient virtual IT support team. You can hire our remote technical support services for your internal IT needs or as a third-party IT support service for your clients. Here is a gist of our offshore remote support services –
1.Managed Services Support
- Help Desk Services
- Break Fix Support
- Proactive Management
- Consulting
- Server Support
- Server Deployment
2.Managed Monitoring Support Services
- Network Monitoring
- Boot Up Issues
- Server Monitoring
- Event Log Monitoring
- Website Monitoring
- Online Connectivity Issues
- Browser Connection issues
- Data Retrieval
- Adware/Spyware/Malware Removal
- Virus Removal
- Slow System Issues
- System Formatting Issues
- Performance Tuning Issues
3.Setup and Installations
- Desktop and Laptop
- Microsoft Windows/Exchange Server, AD Domain Environment, SBS
- Desktop Application Software
- Microsoft DHS/DHCP Server and Configuration
- Printers and Peripherals
- Group Policy Configuration and Server Migration
4. Incident-based Support
- Microsoft Windows Server
- Microsoft Small Business Server
- Microsoft Exchange Server
